We are Fenland. This website is operated by WOW Design Solutions Limited trading as ‘EC Pro’ and ‘The Outstanding Website Company’.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to enable you to book and pay for horse riding sessions and other Livery and equestrian services (Services) and to make additional products and services available to you. We may also require certain information from you in the event that you make an insurance claim in respect of any of the Services we offer. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, upload information to our website for insurance purposes, complete surveys or participate in competitions via our website
We collect this personal information from you either directly, such as when you register with us, contact us or purchase the Services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our website. This information includes:
We use this personal information to:
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
When information is collected
What information we ask for
How and why we use your information
When you register with us or book one of our Services through our website.
Contact details: your name, address, telephone number and email address.
We ask for this:
We will keep this information until:
In the event you make an insurance claim against us in respect of an accident you may have had while accessing our Services
Name, address of injured party, circumstances of the incident and medical information relevant to your claim.
The information you provide in respect of yourself or your child is necessary for the establishment, exercise or defence of legal claims.
We only share special categories of information (i.e. data containing health information) with our insurers in the event an insurance claim is made.
This data sharing enables you to access our Services and book a session with us. We will not transfer your personal data outside the EEA.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
We require you to provide personal data to enable us to arrange the booking and fulfil our contractual obligations with you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
We would like to send you information about upcoming events and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post or email.
You can manage whether you would like us and other businesses to send you marketing messages in your customer profile..
We may also collect your data to build a profile of our users, some of this data will be aggregated or statistical. The data will be anonymised which means that we will not be able to identify you individually.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
—contacting us at firstname.lastname@example.org It may take up to 7 days for this to take place.
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
All our data is SSL encrypted.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Please contact us, if you have any questions about this privacy notice or the information we hold about you. on either email@example.com or 01945 466617